About the Control Room Awards

Recognising the unsung heroes of the control room who save lives every day 


"We’re celebrating the individuals that save lives, reduce crime and make our communities safer."

Mike Isherwood, APD Communications

The Control Room Awards are the first to recognise the life-saving and life-changing work of staff in critical control rooms. 

My very first time in a control room was at North Yorkshire Police, where I witnessed call takers and dispatchers take a 999 call from a mother whose daughter wanted to harm herself. With a young daughter myself, the call struck a terrible chord.

The control room team did an amazing job - taking details, keeping the mum calm and then systematically dispatching officers to possible locations. It was incredibly tense. Within minutes they had found her safe and unharmed. I felt an overwhelming sense of relief. I’ve been in many control rooms and this isn’t an isolated incident.

Control room employees around the UK deal with extreme highs and lows. Fire, ambulance, police, and coast guard staff take thousands of calls like this a week. And whilst it may be their job, here at APD we thought it was something worth recognising. The APD Control Room Awards were created to recognise outstanding achievements in critical control rooms. We’re celebrating the individuals that save lives, reduce crime and make our communities safer.

Celebrating critical control room personnel - our #UnsungHeroes.

The Celebration Event

The Control Room Awards are taking place at the luxury De Vere Orchard Hotel. Shortlisted entrants were cordially invited to attend an exclusive event on 7 March 2019 to enjoy an evening of celebration and entertainment.

Drinks reception from 6:45pm

Awards dinner from 7:15pm

Evening entertainment until 12:30am



an evening of celebration for the unsung heroes of critical control rooms

Jury’s Inn Hinckley Island | Leicestershire | UK


Who is APD communications?

APD Communications is a business unit within Northgate Public Services, a wholly owned NEC Corporation subsidiary, as part of the NPS Safety Division.

Specialising in control room solutions, APD launched the Control Room Awards in 2017 to recognise and celebrate unsung heroes working behind the scenes in control rooms across every discipline – from the emergency services, public transport, utilities and more.

We’re proud of the impact our technologies are having on the emergency services and the public.


Want to get involved?

Get in touch with the team if you'd like to know more about the Control Room Awards 2019.