Emergency service chiefs urge support for Control Room Awards


Emergency service chiefs are supporting the APD Control Room Awards 2019 by encouraging nominations for the prestigious accolades ahead of the January deadline.

After the success of this year’s inaugural event, the awards will return in March 2019 to once again recognise and celebrate the life-saving and life-changing work of control room staff.

With the support of emergency services organisations up and down the country, organiser APD Communications aims to make the awards a key feature of the UK’s control room workplace culture.

Dawn Whittaker, Chief Fire Officer for Sussex Fire and Rescue, said: “I’m delighted the APD Control Room Awards are returning for a second year, as very often people in control rooms don’t get the recognition they deserve.

“People think that in a fire, the first piece of firefighting equipment is a hose or a ladder. But it absolutely isn’t. The first piece of equipment is a headset, when our operatives pick up the 999 call.

“Our control room operatives are a critical part of our service, giving advice, reassurance and getting all the necessary officers to the right location as expediently as they can.

“That’s why the Control Room Awards are so important. We’re making our own nominations and we would encourage other emergency services organisations to do the same.”

Assistant Chief Constable Mark Williams, Police Scotland, said: “Our control room staff do an incredible and challenging job, often under great pressure. They really are unsung heroes and they have to make life-and-death decisions before frontline officers can get to the incidents.

Assistant Chief Constable Mark Williams of Police Scotland says control room staff are the “non-visible frontline” of the emergency services.

Assistant Chief Constable Mark Williams of Police Scotland says control room staff are the “non-visible frontline” of the emergency services.

“These awards are a great way to celebrate their professionalism and dedication, and to ensure they are recognised for protecting the public every day.”

The APD Control Room Awards 2019 are the only national awards that recognise the extraordinary and selfless contribution to the public and society as a whole of people working in control rooms for the police, fire, ambulance and emergency rescue services, as well as the aviation and transportation sectors.

The APD Control Room Awards are run by APD Communications, which develops critical, life-saving software used by the police and other emergency services organisations across the UK, as well as transport and aviation operators nationally and internationally.

APD Commercial Director Rhiannon Beeson said: “As Christmas approaches, there is no better time to recognise, appreciate and celebrate the work of our emergency services and other critical control room teams. These services don’t stop for the festive break – they play a vital role in helping members of the public in their times of greatest need, all year round.

Police Scotland’s control room staff are a vital part of the force’s delivery of services to the public.

Police Scotland’s control room staff are a vital part of the force’s delivery of services to the public.

“There are now just a few weeks until entries close, so we’re inviting emergency services organisations and their control room teams and staff to make sure they get their nominations in.”

There are 10 categories in the APD Control Room Awards 2019, with the deadline for entries 11 January 2019.

The full run-down is:

  1. Award for Services to the Public

  2. Lifetime Achievement Award

  3. Control Room Dispatcher of the Year

  4. Leader of the Year

  5. Control Room Call Taker of the Year

  6. Community Champion Award

  7. Young Achiever of the Year

  8. Special Recognition for Bravery and Courage Award

  9. Team of the Year

  10. The John Gilhooly Unsung Hero Award (dedicated posthumously to John Gilhooly who served in the Scottish Ambulance Service control room for almost 30 years)

The awards ceremony will take place on Thursday 7 March 2019, at the De Vere Orchard Hotel in Nottingham when finalists and guests will enjoy an evening of celebration, reward and recognition.

The cost of shortlisted nominees’ tickets will be covered, making it possible for all finalists to attend.

 

How to nominate

The awards ceremony will be held on Thursday 7 March 2019 at the De Vere Orchard Hotel in Nottingham, when individuals and teams will be recognised for the remarkable skill, professionalism and resilience they demonstrate in responding to crisis situations.

For more information on the APD Control Room Awards 2019, to find out how to get involved and to submit nominations go to the nomination page. Follow the awards on Facebook, Twitter and LinkedIn.

 
 
Dawn Whitaker, Chief Fire Officer for East Sussex Fire and Rescue, is urging emergency services organisations to ensure they submit nominations for the APD Control Room Awards.

Dawn Whitaker, Chief Fire Officer for East Sussex Fire and Rescue, is urging emergency services organisations to ensure they submit nominations for the APD Control Room Awards.

Call handlers working for Police Scotland, one of the many emergency services organisations supporting the 2019 APD Control Room Awards.

Call handlers working for Police Scotland, one of the many emergency services organisations supporting the 2019 APD Control Room Awards.

Jane Cross