Last call to nominate unsung heroes as more partners back Control Room Awards

With the deadline for nominations for the APD Control Room Awards fast approaching, two leading lights in the critical control room community have signed up to endorse the accolades.

The awards, launched by APD communications, a company specialising in mission critical solutions for the emergency services, are the first to recognise and reward the unsung heroes working within critical control rooms across the UK.

International Critical Control Rooms Alliance

The International Critical Control Rooms Alliance (ICCRA), an organisation representing critical control room professionals, has come on board as a Premier Partner of the APD Control Rooms Awards and will spread the word through its extensive network of members.


“It’s so much more than answering the phone or radio, because actions that a call handler takes have a crucial effect on how that incident pans out.

Chris Dreyfus-Gibson, Vice Chairman of ICCRA

Part of The Critical Communications Association (TCCA), ICCRA represents individuals working in critical control rooms of all varieties worldwide.

Connecting professionals across all sectors, ICCRA creates a platform for discussion, learning and development for members within critical control rooms, in areas such as operations; technology; environment and ergonomics; and people and performance.

ICCRA Vice Chairman Chris Dreyfus-Gibson used to run the British Transport Police control room so has first-hand experience of a critical control room environment.

He said: “The control room is at the heart of any incident. From processing information through to talking to victims and witnesses – often in a distressed state – call handlers are often the first helpful resource at a scene. Everything that happens at an incident goes through a control room.

“It’s so much more than answering the phone or radio, because actions that a call handler takes have a crucial effect on how that incident pans out.

Red Box Recorders Team of the Year.jpg

“The outcome of that first call, from a policing point of view, can affect the entire investigation, because the investigation starts when that phone call gets answered.

“These awards will be the first to recognise the crucial work, the high-pressure environment and the important involvement of control room staff, so ICCRA is absolutely delighted to support APD Communications and the first Control Room Awards.”

Red Box Recorders

Another organisation to support the Control Room Awards is Red Box Recorders, a company specialising in the capture, storage and analysis of critical communications data in the emergency services, financial services and contact centre sectors.

Red Box Recorders, which will sponsor the Team of the Year category, records communications across control and incident rooms and workers in the field, enabling the verification of important details and the reconstruction of events for evidence gathering.

With offices in London, New York, Singapore and Hong Kong, Red Box Recorders has a long history of working with the police, fire and coastguard services, along with other safety-focused organisations such as in the transportation and construction industries. 

Nadine Edmondson, Senior Marketing Communications Manager at Red Box Recorders, said: “We work closely with APD to supply resilient communication recording solutions to the sector and we’re delighted to support the Team of the Year category in the Control Room Awards.

“At a time when these services are under such immense pressure, it’s so important that the tireless and crucial work control room staff do on a daily basis is recognised.”

Nominations for the Control Room Awards are due to close on Thursday, January 18, with the awards shortlists scheduled to be revealed on February 1.

Mike Isherwood, APD Managing Director, said: “We’re very pleased that the International Critical Control Rooms Alliance and Red Box Recorders are supporting the Control Room Awards.

“Both organisations have long-standing relationships within emergency and critical control rooms and very much appreciate the work of the staff within these high-pressure environments.

“There are just a few days left before the nomination deadline so I urge people to nominate colleagues, team members, friends or family members who work in critical control rooms. Don’t be shy – these awards are to thank the control room staff for all the important work they do, every single day.”

Leading tech company telent Technology Services is sponsoring the Control Room Awards as the Platinum Partner, with pioneering technology companies Sopra Steria and Seed Software Bonze Sponsors of the awards. The British Association of Public Safety Communications Officials (British APCO) is backing the awards as a Premier Partner.

The APD Control Room Awards 2018 feature nine categories:

·         The Award for Services to the Public

·         The Lifetime Achievement Award

·         Control Room Dispatcher of the Year

·         Control Room Call Taker of the Year

·         The Community Champion Award

·         Young Achiever of the Year 

·         Leader of the Year

·         Special Recognition Award for Bravery and Courage

·         Team of the Year

The Control Room Awards ceremony will take place on Thursday, March 8, 2018, at the De Vere Orchard Hotel in Nottingham. Finalists and a select group of guests will enjoy an evening of celebration, reward and recognition. The cost of shortlisted nominees’ tickets will be covered, making it possible for all finalists to attend.

Nominations are now open

To nominate an individual or team for the APD Control Room Awards, visit

Become a sponsor

If you are interested in becoming a sponsor for the event, visit for more information. 

Follow the awards on social media

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Jane Cross