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Control Room Awards celebrate unsung heroes who serve the public hour after hour

The APD Control Room Awards 2019 have shone a welcome spotlight on the behind-the-scenes stars who epitomise the very best of public service.

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The ‘silent’ call that led to a dying woman just in time

Nicola helped save the life of a domestic abuse victim who alerted police to her plight by a “silent” 999 call.

The incident required police call handler Nicola to listen intently to a traumatic, life or death situation, in order to identify clues to the location of the disturbance.